People skills sit at the core of all business interactions, whether we are selling a product, motivating a colleague, or writing that tricky email to smooth out a knotty problem.
For this workshop Richard will combine the practical approaches of Ego States and Transactions with the Thomas-Kilmann Conflict Handling Modes. This powerful combination is designed to expand our repertoire of skills so we that have useful sets of words and behaviours in our head and can deploy them effectively in a wide variety of situations, from leading a team, handling a meeting to collaborative problem solving.
If business is about people, then effective communications skills are a key enabler of our success.
This workshop is for all of us who need to expand our repertoire or who want to polish their approach to everyday interactions.
* Effective communications skills to enable success.
* Use Ego States and Transactions to understand communication.
* Find useful sets of words for difficult conversations.
* Create useful behaviours for tricky situations.
Richard is a business coach, best-selling author, hosts a weekly business radio show and has been awarded Accredited Teacher status at Cranfield University.
He has taught TA skills to executives and managers and used TA to benefit hospitals, SME’s, charities and single-handed businesses.
His secret mission is to write a whole book about Physis, and he’s started with chapters about it in his books Bouncing Back and Riding the Rocket.